CHAYA Onyx Derby Roller Skates | Black | Boots only! | Standard Mounting DCM | Roller Derby Quad Skates

Overview

The shipping and preparation times shown on the product pages and in the shopping cart indicate how long it will take for the item to be ready for shipment.

"Ready for dispatch" means that we will dispatch the item on the same day if the order is received by 2:00 p.m. This does not apply to orders with items with different delivery times.

The delivery time within Germany is 1-3 working days.

The shipping costs within Germany are a flat rate of 6.95 euros and are free for orders over 250.00 euros.

Further information and details on delivery times and shipping costs within Germany and for all other countries can be found in the overview below.

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1. Delivery countries and collection
2. shipping and logistics partners
3. Delivery times – Important and general information
4. One order, but items with different delivery times
5. I have ordered, now what?
6. Delivery times and costs by shipping zones and countries
1. Inland (Germany)
2. Zone 1 (EU countries)
3. Zone 1 (non-EU countries)
4. Zone 2 (EU countries and non-EU countries)
5. Zone 3 (EU countries)
6. Zone 3 (non-EU countries)
7. Zone 4 (non-EU countries)
8. Zone 5 (non-EU countries)
9. Zone 6 (non-EU countries)

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delivery countries and collection

We sell and deliver to over 150 countries worldwide.

We also offer appointment We also offer the option of collection as well as detailed advice and fitting on site.

If you would like to collect your order from our shop, please arrange a collection date with us or let us know the desired day and time for collection. You can do this, for example, using the comments field in the checkout process or on the checkout page, or you can contact us directly.

As soon as your order is ready for collection, you will receive a confirmation from us as well as a collection notification via email.

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shipping and logistics partners

We only send our packages and parcels CO2-neutrally and with DHL. We send all orders with parcel insurance and shipment tracking.

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Delivery times – Important and general information

We stock items that we have in stock and items that we purchase directly from our suppliers or the manufacturer after receiving the order.

All items marked “Ready for immediate dispatch” are kept in our own warehouse and can be dispatched by us immediately or picked up by you.

For us, working days are all days from Monday to Friday inclusive (excluding regional holidays in Baden-Württemberg, Germany).

The following applies to all items marked “Ready for immediate dispatch”:

If your order is received by 2:00 p.m. , we will process, pack and ship your order on the same working day . In any case, the order will be ready for dispatch on the following working day at the latest. This means that the goods will be handed over to our logistics partner on the following working day at the latest. Working days for us are all days from Monday to Friday.

Orders paid via bank transfer are only processed after the money has been received in our account. With instant transfers, we receive the money immediately and begin processing your order immediately. For all other transfers, the transfer time depends on the respective credit institution. Classic transfers within Germany usually reach us within 1 to 2 working days.

The following applies to all items that are not marked “Ready for immediate dispatch”:

We process all orders immediately. Items that are not immediately ready for dispatch, such as "Ready for dispatch in 2-3 working days", cannot be dispatched immediately.

We do not stock these items in our own warehouse and order them from our respective supplier or manufacturer at the same time as your order.

This enables us to offer a comprehensive range and gives you the advantage of always receiving original goods first hand. We are also in close contact with the respective manufacturers and can offer you comprehensive service and support even beyond product deliveries.

Example:
Items that we have marked "Ready for dispatch in 2-3 working days" are usually dispatched within two to three working days after receipt of your order. If you select a delivery time of 1-3 working days at checkout, it will be delivered to you in 3-6 working days. This is based on the time it takes for the item to be ready for dispatch, plus the selected delivery time.

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One order, but items with different delivery times

Items with different lead times (e.g. 'Ready to ship in 2-3 business days' and 'Ready to ship immediately' ) are not normally shipped separately.

In order to offer you lower shipping costs and also to protect our environment, we usually ship all items in an order together.

If the items ordered in an order are marked with different delivery times, the delivery time for the item with the longest delivery time applies. Items marked as pre-orders will be sent separately and individually.

If you need one or more of the items ordered immediately, please contact us, a simple message via email or WhatsApp is sufficient. Alternatively, you can also let us know via the comments field in the checkout process (yes, we really do read these messages).

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I have ordered, now what?

As soon as you have placed your order via our online shop, you will receive an order confirmation from us via email.

If your order has been paid for or you have made a purchase on account (e.g. via Klarna), we will process it immediately. Immediately after we have processed your order, you will receive an email from us with a confirmation. In this email you will find the corresponding invoice again as a PDF. This is for your records.

As soon as we hand over your order to our logistics service provider, you will receive another email containing all the tracking information. Depending on what you ordered from us, you will also receive instructions on how to try on the items you ordered, no instructions, or other instructions with the shipping confirmation email.

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Delivery times and costs by shipping zones and countries

Inland (Germany)

Our company headquarters and warehouse are located in Germany, which is why we have the shortest delivery times and the lowest shipping costs within Germany.

The shipping costs within Germany are a flat rate of 6.95 euros and are free of charge for orders over 250.00 euros.

We cannot deliver an item to you earlier than the minimum delivery times we specify.

Example:
For an item marked “Ready for immediate dispatch”, the delivery time is 1-3 working days (preparation time + selected delivery time).

For an item marked “Ready for dispatch in 2-3 working days”, the delivery time is 3-6 working days (preparation time + selected delivery time).

Please note our important and general information regarding delivery times.

Our transparency:
For our shipments within Germany, we pay average shipping costs of around 8 euros plus packaging costs of 1-4 euros.

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Zone 1 (EU countries)

The EU countries in Zone 1 include the following countries:
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland and the Czech Republic.

The cost for standard shipping is a flat rate of 11.95 euros and the delivery time is usually 2 to 4 working days, plus the indicated shipping preparation time.

The cost for premium shipping is a flat rate of 19.95 euros and the delivery time is usually 2 to 3 working days, plus the indicated shipping preparation time.

Example:
For an item marked “Ready for immediate dispatch”, the delivery time for standard shipping is 2-4 working days (preparation time + selected delivery time).

For an item marked “Ready to ship in 2-3 business days”, the delivery time for standard shipping is 4-7 business days (preparation time + selected delivery time).

You can find current delivery times and information on temporary delivery restrictions here!

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Zone 1 (non-EU countries)

The non-EU countries in Zone 1 include the following countries:
Liechtenstein and Switzerland.

The cost for standard shipping is a flat rate of 17.95 euros and the delivery time is usually 3 to 5 working days , plus the indicated shipping preparation time.

The cost for premium shipping is a flat rate of 27.95 euros and the delivery time is usually 2 to 3 working days , plus the indicated shipping preparation time.

Example:
For an item marked “Ready for immediate dispatch”, the delivery time for standard shipping is 3-5 working days (preparation time + selected delivery time).

For an item marked “Ready to ship in 2-3 business days”, the delivery time for standard shipping is 5-8 business days (preparation time + selected delivery time).

You can find current delivery times and information on temporary delivery restrictions here!

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Zone 2 (EU countries and non-EU countries)

The EU and non-EU countries in Zone 2 include the following countries:
Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary and Vatican City.

The cost for standard shipping is a flat rate of 15.95 euros and the delivery time is usually 3 to 6 working days, plus the indicated shipping preparation time.

The cost for premium shipping is a flat rate of 21.95 euros and the delivery time is usually 2 to 4 working days, plus the indicated shipping preparation time.

Example:
For an item marked “Ready for immediate dispatch”, the delivery time for standard shipping is 2-6 working days (preparation time + selected delivery time).

For an item marked “Ready to ship in 2-3 business days”, the delivery time for standard shipping is 4-9 business days (preparation time + selected delivery time).

You can find current delivery times and information on temporary delivery restrictions here!

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Zone 3 (EU countries)

The EU countries in Zone 3 include the following countries:
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania and Cyprus.

The cost for standard shipping is a flat rate of 15.95 euros and the delivery time is usually 4 to 8 working days (Cyprus = 10 to 20 working days), plus the indicated shipping preparation time.

The cost for premium shipping is a flat rate of 17.95 euros and the delivery time is usually 3 to 6 working days (Cyprus = 9 to 11 working days), plus the indicated shipping preparation time.

Example:
For an item marked “Ready for immediate dispatch”, the delivery time for standard shipping is 4-8 working days (preparation time + selected delivery time).

For an item marked “Ready to ship in 2-3 business days”, the delivery time for standard shipping is 6-11 business days (preparation time + selected delivery time).

You can find current delivery times and information on temporary delivery restrictions here!

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Zone 3 (non-EU countries)

The non-EU countries in Zone 3 include the following countries:
Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine and Belarus.

The cost for standard shipping is a flat rate of 19.95 euros and the delivery time is usually 6 to 16 working days, plus the indicated shipping preparation time.

The cost for premium shipping is a flat rate of 29.95 euros and the delivery time is usually 4 to 8 working days, plus the indicated shipping preparation time.

Example:

For an item marked “Ready for immediate dispatch”, the delivery time for standard shipping is 6-16 working days (preparation time + selected delivery time).

For an item marked “Ready to ship in 2-3 business days”, the delivery time for standard shipping is 8-19 business days (preparation time + selected delivery time).

You can find current delivery times and information on temporary delivery restrictions here!

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Zone 4 (non-EU countries)

The non-EU countries in Zone 4 include the following countries:
Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Tunisia and Turkey.

The cost for standard shipping is a flat rate of 29.95 euros and the delivery time is usually 7 to 20 working days, plus the indicated shipping preparation time.

The cost for premium shipping is a flat rate of 45.95 euros and the delivery time is usually 6 to 16 working days, plus the indicated shipping preparation time.

Example:
For an item marked “Ready for immediate dispatch”, the delivery time for standard shipping is 7-20 working days (preparation time + selected delivery time).

For an item marked “Ready to ship in 2-3 business days”, the delivery time for standard shipping is 9-23 business days (preparation time + selected delivery time).

You can find current delivery times and information on temporary delivery restrictions here!

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Zone 5 (non-EU countries)

The non-EU countries in Zone 5 include the following countries:
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People's Republic of), India, Indonesia, Iraq, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, United Arab Emirates and Vietnam.

The cost for standard shipping is a flat rate of 44.95 euros and the delivery time is usually 8 to 25 working days, plus the indicated shipping preparation time.

The cost for premium shipping is a flat rate of 69.95 euros and the delivery time is usually 6 to 15 working days, plus the indicated shipping preparation time.

Example:
For an item marked “Ready for immediate dispatch”, the delivery time for standard shipping is 8-25 working days (preparation time + selected delivery time).

For an item marked “Ready to ship in 2-3 business days”, the delivery time for standard shipping is 10-28 business days (preparation time + selected delivery time).

You can find current delivery times and information on temporary delivery restrictions here!

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Zone 6 (non-EU countries)

The non-EU countries in Zone 6 include the following countries:
Angola, Anguilla, Antigua and Barbuda, Equatorial Guinea, Argentina, Aruba, Ethiopia, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Islands, British Indian Ocean Territory, Burkina Faso, Burundi, Chile, Costa Rica, Curacao, Dominica, Dominican Republic, Djibouti, Ecuador, El Salvador, Eritrea, Falkland Islands, Fiji, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Cayman Islands, Cameroon, Kenya, Kiribati, Colombia, Comoros, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Pitcairn, Réunion, Rwanda, Saint Pierre and Miquelon, Solomon Islands, Zambia, Samoa, Senegal, Seychelles, Sierra Leone, Zimbabwe, Somalia, Saint Christopher and Nevis, Saint Helena, Saint Lucia, Saint Maarten, Saint Vincent and the Grenadines, South Africa, Sudan, South Sudan, Suriname, Tanzania (United Republic of), Togo, Tonga, Trinidad and Tobago, Tristan da Cunha, Chad, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, and the Central African Republic.

The cost for standard shipping is a flat rate of 49.95 euros and the delivery time is usually 15 to 40 working days or more, plus the indicated shipping preparation time.

The cost for premium shipping is a flat rate of 89.95 euros and the delivery time is usually 8 to 15 working days, plus the indicated shipping preparation time.

Example:
For an item marked “Ready for immediate dispatch”, the delivery time for standard shipping is 15-40 working days (preparation time + selected delivery time).

For an item marked “Ready to ship in 2-3 business days”, the delivery time for standard shipping is 17-43 business days (preparation time + selected delivery time).

You can find current delivery times and information on temporary delivery restrictions here!

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Here you will soon find the size finder for derby roller skates.

Here you will soon find care instructions for roller skates.